The Situation
A mortgage brokerage with 50 employees and growing was struggling with functionality provided by a leading customer relationship management application. The organization had already invested $200,000 on the application and was contemplating an additional six figure investment for customization and new licenses. Executive management decided that the prior to continuing with their application they should evaluate alternatives.

The InnerWest TekPartners Solution
Upon learning the company's business goals and evaluating the company's functionality requirements, InnerWest TekPartners recommended building a web based custom application that would leverage their unique processes and free up future resources that would be needed for licensing costs. The company engaged InnerWest TekPartners to build the new application and within 12 weeks the company's operations were shifted to the new application. Within 4 weeks of the new application's introduction, the company's main productivity measure increased over 200%.

In comparison to the company's total estimated investment for the leading CRM application implementation, customization, and license fees, the InnerWest TekPartners' custom built application was almost $300,000 less expensive AND six months after the project's final signoff, the company's had only spent $1,100 on support related issues.